Returns & Exchanges

Unopened and unused products may be requested for return within 7 calendar days after delivery. Products must remain unused, unopened, complete and in their original packaging with proof of purchase.

Because Aromae products contain fragrance, opened or used products cannot be returned for a change of mind. The customer is normally responsible for change-of-mind return delivery costs, and original delivery charges are generally non-refundable.

If an item arrives damaged, defective or incorrect, email aromaeofficial@hotmail.com promptly with your order number and clear photographs so we can review the issue.